Returns

If you are not completely satisfied with your purchase, or the product is found to be defective, you may return the item to us in its original condition within 14 days of receipt.

Only items purchased directly from Native Union’s online store will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns.

Returned items must be in original packaging, including any accessories, manuals, and documentation.

Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling.

Returns made without receipt may be refused. Native Union reserves the right to deny any return.

NOT SATISFIED WITH YOUR PRODUCT?

DID YOU RECEIVE A FAULTY UNIT, OR THE WRONG PRODUCT? SIMPLY NOT SATISFIED WITH YOUR ORDER?

Please contact our Customer Support team to start the return process. Please include the following information:

• Order number
• Proof of purchase
• Video or photo of the faulty product (if applicable)
• Complete delivery address
• Contact telephone number

In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.

Please note, orders being returned from Canada will need to be shipped back to our Hong Kong distribution center.

REFUNDS:

Processed refunds are completed within 10 business days. Refunds will be issued based on your original form of payment (PayPal, credit card, debit card, etc.)

For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees.

CANCELLING ORDERS:

Items already shipped are not reversible, and must then be returned for a refund (please see the “Refunds” section above). Please note that the cost of this return has to be paid by the customer.

To check the status of your order, please log-in to your Native Union account or contact our Customer Support team.